OnePlus 2 Users Start Receiving Fix for Network Drop Issue With OxygenOS 3.5.6 Update

Last week, OnePlus rolled out the OxygenOS 3.5.5 update based on Marshmallow last week to all OnePlus 2 users, but pulled it back after many users started complaining of network issues. Users said that their network was dropping continually, and claimed that installing the update introduced the issue. OnePlus has now apparently fixed the issue, and has begun rolling the patch out with OxygenOS 3.5.6 update to all OnePlus 2 users.

OnePlus 2 Users Start Receiving Fix for Network Drop Issue With OxygenOS 3.5.6 UpdateOnePlus 2 users are now receiving the OxygenOS 3.5.6 update over-the-air (OTA). The company has said that it is an “incremental rollout”, hence users will receive the update in phases over the next few days. This update claims to fix the ‘persistent network drops’ that users complained about.

Major chunk of complaints were from owners on Airtel or Reliance Jio networks in India. The issue only cropped up once the owner started using mobile data, but on Wi-Fi the device performed normally. We recommend that you update your device through a strong Wi-Fi connection and have sufficient battery on your smartphone.
The company has also started rolling out the Android 7.0 Nougat update for OnePlus 3 and OnePlus 3T users worldwide. The Android 7.0 Nougat-based OxygenOS 4.0 update is being pushed out over-the-air and will reach all users over the coming days. The company is again calling it an “incremental rollout”, implying that it will roll out in batches, and only a few users will receive it on the first day, while others should receive it over the course of the next few days. Alongside, OnePlus has also announced the release of Open Beta 1 for OnePlus 3T users.

OnePlus Two to Sport Snapdragon 810 SoC, Tips CEO Along With Price

oneplus_one_black_rear.jpg

While OnePlus co-founder Carl Pei has already given a Q3 2015 time-frame for the launch of its One smartphone successor, the company CEO has now tipped the price and processor of the OnePlus Two.

OnePlus CEO Liu Zuohu (aka Pete Lau) on Wednesday asked his followers on Weibo what price tag the OnePlus Two should sport if it comes with a Qualcomm Snapdragon 810 SoC. After receiving several answers, Zuohu on Thursday agreed with some of his followers who had suggested a price of CNY 2,499 (roughly Rs. 25,000). Zuohu had asked, “If OnePlus Two comes with Snapdragon 810, what do you think will be the price?” and then later replied, “2,499 Yuan seems to be a reasonable price.”

While Zuohu has not confirmed if the price or processor mentioned have now been finalised for the OnePlus Two, the post certainly whets our appetite for an affordable (under Rs. 30,000) Snapdragon 810-powered handset heading our way.

To be noted is that OnePlus last month also confirmed a cheaper handset will be launched towards the end of the year, so those smartphone enthusiasts who are finding the tipped price of the OnePlus Two difficult to stomach could look forward to the more affordable handset instead. The company had then also said it aims to sell between 3 and 5 million smartphones in 2015, and 10 million in 2016.

A report in January tipped that the OnePlus Two smartphone will feature the same 5.5-inch display panel as seen on the original OnePlus One, but with an increased resolution from full-HD (1080×1920 pixels) to QHD (1440×2560 pixels). The report also tipped that 4GB of RAM will accompany the Snapdragon 810 processor, while a 3300mAh battery has also been tipped.

The OnePlus Two was additionally seen listed by a Chinese e-commerce website in December. While some of the specifications shown in the listing matched with those mentioned above, the SoC listed was slightly less powered. As per the listing, the smartphone featured a 5.5-inch display, Qualcomm Snapdragon 805 processor, 32GB of inbuilt storage, 16-megapixel rear and 5-megapixel front-facing camera, all backed by a 3300mAh battery. The connectivity options included were 4G networks, GPS, Bluetooth, Wi-Fi, Micro-USB and OTG connectivity.

OnePlus Claims to Have Made Customer Support Improvements in Response to Criticism

oneplus_rear_press_image.jpg
OnePlus claims that it has improved its customer support, addressing concerns of many users who felt the company was lacking in this regard.The company claimed that its customer support team is now the ‘largest’ in the company, and that it works around the clock to ensure customer needs is fulfilled.

“In the past, many of you felt that our customer support was lacking, and we heard you loud and clear. We’ve made the improvement of our support team a priority, and we’d love to share with you just some of the ways that we have been working to make the support experience amazing for every customer,” OnePlus said in a blog post on Thursday.

oneplus_customer_support.jpgThe company stressed that it has expanded its customer support to the social media channels including Facebook and Twitter.

OnePlus also claimed that its top priority is the first response time to customer requests, and that has come down to just 9 hours, which it claims is 40 percent faster than the industry standard of 21.2 hours.

Based on feedback received from customers, OnePlus says it has also made changes to its existing warranty and return policies. The company’s one year manufacturer’s warranty on the OnePlus One smartphone now also includes the accessories that come out of the box. Additionally, it has increased the 14 day no-questions-asked return policy to 15 days.

The company also talked about its RMA (return merchandise authorisation) process, which it says has been improved with a better Web platform making it easier for OnePlus agents to assist whatever issues customers may have.

“Our target is to shorten the turnaround time as much as possible and make sure you can have your repaired device back within 7 days,” notes OnePlus.

iFixit tears down OnePlus One, not the simplest to repair

oneplus-ifixit-e1403126866833-631x473

You’ve got to love iFixit who always takes a new device whenever it’s released and tears it down part by part, giving a score on its repairability.

The new OnePlus One, currently only available by invite, was just given the iFixit teardown treatment and was given a score of 5 out of 10, with 10 being the easiest to repair.

While the One was praised for having no proprietary screws and only one screw head type, which decreases the cost of tools for repairs, and fairly modular components that will allow for less expensive replacement parts, there were a few issues that lower its score:

  • Slight adhesive used on the battery and several cables.
  • With its connector trapped under a plastic panel and several screws, the battery is more of a chore to replace than necessary.
  • The LCD and digitizer glass are fused together and must be replaced as a single part, and they require heat to remove from the midframe.

OnePlus may have made a “flagship killer” with a killer price and specs, but it certainly doesn’t seem to be the easiest to repair on your own if anything should happen to it when you get your hands on one.

OnePlus outlines rollout plans, pre-orders by Q3

09-e1402941467544-631x343

Over at its forum this morning, OnePlus outlined its plans for the next couple months of the rollout if its “flagship killer,” the One smartphone, which includes pre-orders possibly coming in Q3.

The startup said there’s a lot of confusion around the goals of its invite system, which means “we haven’t done our best to communicate this,” but they’ve also noticed that once someone gets an invite, their attitude changes.

While it was never their plan to make it a stressful experience to be able to get an invite and they want to find a solution to reward early fans, as well as provide a pain free and efficient way for busy people to buy the device, OnePlus will be launching the devices in multiple stages with invites only initially, transitioning into invites and pre-orders.

During the first few months, to ensure consistency in their product and service, it will be invite-only as they ensure the device performs as stated and they fix any issues that could “hinder a higher yield rate as production ramps up.” They also want to make sure they can meet the higher demand.

OnePlus hopes to reach a stable period in the next couple months by Q3, about sometime between July 1 and Sept. 30. At this time, they want to be able to not only provide invites, which means you can order immediately when you have one, but also pre-orders. The company is currently developing the pre-order functionality, which means you will be given an estimation on when your order can be shipped and before it’s processed, you can cancel for a full-refund.

Although OnePlus said some people are interpreting this as an additional delay, nothing has changed on the production front and many people will be receiving their phones this month. For a company that was only announced in January and already delivered its first product within the first half of the year, maybe not to everyone but to many, they’re not doing too bad of a job delivering on their initial promises.

All this said, are you still interested in the OnePlus One if you have to wait a few months to get your hands on it or do you think you’ll move on to the LG G3 or even the Moto X+1 when it’s announced this summer? We all know the rumors as well that could even see a new Nexus smartphone at Google I/O 2014 and 64-bit devices before the end of the year.

Get features from the OnePlus One and CyanogenMod 11S on your device

CM11S-2-631x422

It may be hard to come across an invite to buy the OnePlus One featuring the special edition CyanogenMod ROM, CM11S, but that doesn’t mean you can’t get some of the features now, except for the lockscreen.

The source code for the device has been released and a system dump has showed up online, so you can try out many of the apps, in addition to downloading the boot animation.

Over at XDA Developers forum, member iH8ra!n uploaded a system dump from CyanogenMod 11S build KVT49L_XNPH22Q, “a complete firmware dump of the OnePlus One” as well as some Nexus 4 compatible CM11S applications. iH8ra!n tested all of the apps on a Nexus 4, running the latest CM 11 nightly and said that all are working. It was also noted that you should be running a CM 11 build compiled on or after May 8, 2014.

Some of the apps include CameraNext, GalleryNext, Screencast, the Hexo theme (there are two APKs, one for the icons, the other for everything else such as the wallpaper, font, etc.) and the theme store, Theme Showcase. The app APKs are uploaded to Google Drive and can be downloaded here.

Not all of the apps worked on my Nexus 4 running the latest nightly, but the new CM camera is one that worked that’s pretty great and I’ve used the Hexo theme and GalleryNext.

The lockscreen APKs are included, but don’t work. If you read through the thread on XDA, it seems that the only way it would work is if a ROM is ported over. There is an app though that gives you the look of the lockscreen that can be downloaded here on Google Play. There’s a photo below of what this app, “OnePlus One Lock Screen” looks like when activated.

If you would like to install the new Cyanogen boot animation, there are flashable .zip files at the source link below, as well as flashable zips for the apps if you would like to install them that way. Make sure when flashing the boot animation you download the right one for your device, according to your device’s screen resolution.

Although I wasn’t able to test them on another device, some may be able to be used on other devices, but that’s all up to you guys to try.

OnePlus One phone available to the masses this June

oneplus-one-227x222

OnePlus, a subsidy of Chinese phone maker Oppo, has published a statement that the highly anticipated One unlocked phone will become generally available to the public this June. In the oneplus.net forums, OnePlus has stated:

In addition, the OnePlus project has highlighted the below milestones which show the progress of the various phases.

  • Ready now – 100 for phone smashers
  • Mid to late May – Larger batch 16GB Silk White for the first batch of invites
  • Early June – Larger batch 64GB Sandstone Black
  • Later in June – Increased general availability, people who want it should be able to get an invite without much trouble in June”

The One’s media is touting the device as a almost-pure Android device that has (initially) impressive physical build and specifications, while still being priced at $299 unlocked.