Apple to Replace Bent iPhones That Pass ‘Visual Inspection’
Did your brand-new iPhone 6 Plus bend under the pressure of your own skinny jeans? That’s got to be a bummer, but the good news is that if you’re one of thenine people who reportedly suffered this problem you may be able to get a replacement — as long as your phone passes a “visual inspection.”
TheNextWeb recently struck up an online chat with Apple’s support desk to ask if a bend in an iPhone 6 and 6 Plus that occurred during normal use would qualify for a replacement. The answer was optimistic, though not definitive.
“That is 100 percent up to the Genius you speak with at the store,” the Apple representative said. “There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one.”
The representative also implied that Apple is taking the issue very seriously, adding that the company is “looking into this with an insane amount of detail.”
Apple on Thursday downplayed the problem, telling CNBC that it had only received nine complaints about bending iPhone 6 Plus devices. If you use the phone normally, bending is “extremely rare,” Apple said, according to The Wall Street Journal.
Apparently, using it normally does not mean putting it in your back pocket and then sitting on it for 18 hours. That’s what a MacRumors forum poster allegedly did to make a dent in his new phablet. The folks at Unbox Therapy then also successfully recreated a bend in the smartphone by bending it manually.
Meanwhile, #BendGate wasn’t the only problem Apple had to contend with this week. The company on Wednesday released the first update to iOS 8, then quickly pulled it after a number of users reported that the software killed their cell service and broke Touch ID. Apple released a step-by-step guide for reverting back to iOS 8 and late Thursday pushed out iOS 8.0.2 to officially fix those and other bugs.