Zomato Rider ‘Hurt’ Over Customer’s Refusal to Get Food From ‘Non-Hindu’ Delivery Executive

Photo Credit: Facebook/ Zomato

“I am hurt, but what can I do … we are poor people,” said the Muslim delivery executive from food aggregator Zomato who is a key character in the raging debate on social media over bigotry.

Faiyaz, a food delivery executive with Zomato, was assigned the task of completing an order placed by Amit Shukla, a resident of Jabalpur. However, on Tuesday night, Shukla tweeted about cancelling his order placed on Zomato as the designated rider was a “non-Hindu”.

“Just cancelled an order on @ZomatoIN they allocated anon hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel,” Shukla tweeted.

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However, the company stood its ground and refused to change the delivery executive. “Food doesn’t have a religion. It is a religion,” the company tweeted in response to the customer’s request for change of the rider.

Narrating the sequence of events, Faiyaz said, “I called the person who had placed the order to know the location of his house. But he said he had cancelled the order. Asked about the customer’s refusal to take delivery from him, the Zomato executive admitted he is feeling hurt over whatever happened.

“Han hurt to hue hai. Ab kya bolenge sir, ab log jaisa bolenge..sahi hai is par kya kar sakte hai gareeb log hai…sahna padega sir (Yes I feel hurt. What can I say sir,whatever people say…its okay what I can do in it… we arepoor, we have suffer),” he said.